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❌ Why can't I validate my IBAN or my ID and/or proof of address is refused?
❌ Why can't I validate my IBAN or my ID and/or proof of address is refused?

I have problems validating my IBAN, ID or proof of address!

Emma Gaucher avatar
Written by Emma Gaucher
Updated over a week ago

For the first ID requested, you need to :

  • The identity document is a passport, identity card or driver's license.

  • One front and one back

  • Files must be in JPEG or PNG format and their size must be less than 10 MB. No PDF file

  • The files must be in colour, the image must be right-side up and all text must be clearly legible.

For the proof of address it is necessary:

  • An identity document not used above

  • A pay slip, a gas or electricity bill, a telephone bill, a document from the public treasury or your bank with your direct debit

  • The document can be a PDF

  • The document must be less than 6 months old.

The address on your receipt must match the address on Leeto.

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